Privacy policy

Last updated: April 20, 2026

MAISON HOST (HOSTBUSINESS, S.L.) operates this website and provides a curated shopping experience through its online store and related services (the “Services”).

This Privacy Policy explains how we collect, use, and disclose your personal data when you access or use our Services.

By using this website, you agree to this Privacy Policy.

1. DATA CONTROLLER

Data Controller: HOSTBUSINESS, S.L. (MAISON HOST)
Tax ID (CIF): B05336565
Address: Calle Orense 25, 2A, Madrid, Spain
Email: contacto@hostbrand.es

2. PERSONAL INFORMATION WE COLLECT

We may collect the following types of personal data:

A. Contact information

Name and surname
Email address
Phone number
Billing and shipping address

B. Order and transaction data

Purchased products
Order history
Returns, refunds, and exchanges

C. Payment information

Payment method
Transaction details
Billing confirmation

Payment data is processed securely through certified third-party payment processors. We do not store full card details.

D. Account information

Login credentials
Preferences and settings

E. Technical and usage data

IP address
Device and browser information
Browsing behaviour and interaction with the website

F. Communication data

Customer service messages
Emails and inquiries

3. HOW WE COLLECT YOUR DATA

We collect personal data:

Directly from you (checkout, forms, account creation, support requests)
Automatically through cookies and similar technologies
Through service providers that support website operation, payments, logistics, analytics, and advertising
From advertising and marketing platforms

4. PURPOSE OF DATA PROCESSING

We use your personal data for:

A. Order management

Processing purchases
Payment confirmation
Shipping and delivery
Returns and refunds

B. Customer support

Responding to inquiries
Managing requests and complaints

C. Website operation and improvement

Maintaining website functionality
Improving user experience
Analytics and performance tracking
Personalisation of content and recommendations

D. Marketing and advertising

We may use your data to:

Send promotional emails (only where legally permitted)
Show personalised advertising on platforms such as:
- Meta (Facebook & Instagram)
- TikTok Ads
- Google Ads (if applicable)
Retarget visitors and customers

You can opt out at any time.

E. Fraud prevention and security

Detect and prevent fraudulent transactions
Protect users and the website
Ensure secure payments

F. Legal compliance

Compliance with tax and accounting obligations
Response to legal requests
Enforcement of terms and rights

5. LEGAL BASIS FOR PROCESSING (GDPR)

We process your data based on:

Contract performance (orders and purchases)
Legal obligations (tax and accounting laws)
Legitimate interest (fraud prevention, analytics, business improvement)
Consent (marketing communications, cookies, advertising tracking)

6. DATA SHARING

We may share personal data with:

Service providers

Third parties necessary for business operations, such as:

Payment processors
Logistics and shipping companies
IT and hosting infrastructure providers
Analytics and customer support tools

Marketing and advertising partners

Meta Platforms (Facebook & Instagram)
TikTok Ads
Google advertising systems
Email marketing providers

These partners may process data for advertising and performance optimisation.

Legal obligations

We may disclose data when required by law to:

Tax authorities
Courts
Government or regulatory bodies

Business operations

In case of restructuring, merger, or acquisition.

7. INTERNATIONAL DATA TRANSFERS

Your personal data may be processed outside the European Economic Area (EEA).

When this occurs, we ensure appropriate safeguards such as:

Standard Contractual Clauses (SCCs)
Legally approved international transfer mechanisms

8. DATA RETENTION

We retain personal data only as long as necessary:

Order and customer data: during the commercial relationship + legal retention period
Tax and accounting data: up to 5–10 years
Marketing data: until consent is withdrawn
Analytics data: anonymised where possible

9. YOUR RIGHTS

You have the right to:

Access your personal data
Rectify inaccurate data
Request deletion
Restrict processing
Object to processing
Data portability
Withdraw consent at any time

10. EXERCISING YOUR RIGHTS

You can exercise your rights by contacting:

📩 contacto@hostbrand.es
📍 MAISON HOST – Madrid, Spain

We may request identity verification before processing your request.

11. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies for:

Essential website functionality
Performance and analytics
Advertising and remarketing
User experience optimisation

Users can manage cookies via browser settings or the cookie consent banner.

12. MARKETING COMMUNICATIONS

We may send marketing communications if:

You have provided consent, or
You are an existing customer receiving relevant updates

You may unsubscribe at any time.

13. CHILDREN’S PRIVACY

This website is not intended for individuals under 18 years old.

We do not knowingly collect data from minors.

14. DATA SECURITY

We implement appropriate technical and organisational security measures, including:

Encrypted connections (SSL)
Secure payment processing
Access restrictions

However, no system is completely secure.

15. THIRD-PARTY WEBSITES

Our website may include links to third-party websites.

We are not responsible for their privacy practices or content.

16. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.

The latest version will always be published on this page.

17. CONTACT

For any questions:

contacto@hostbrand.es
MAISON HOST – Madrid, Spain