Shipping policy

SHIPPING POLICY

Once your order is placed, you will receive an email confirmation and our team will start processing your order as soon as possible.

Once your order has been processed and shipped, you will receive a tracking number by email.

If your order has not been delivered within a reasonable timeframe, please contact us at contact@maisonhost.com with your order number and we will review the status of your shipment.

During collection drops, Black Friday, Cyber Monday, Christmas and other periods of high demand, shipments may experience delays due to the increased volume of orders.

All delivery times indicated below are estimated transit times and may vary depending on the destination, carrier and circumstances beyond our control. They should not be considered guaranteed delivery dates.

MAISON HOST is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

/ SHIPPING COSTS:

Spain (mainland) & Portugal

EXPRESS 48H — €4.50 | FREE for orders ≥ €100

Balearic Islands

BALEARIC STANDARD — €9

Canary Islands

STANDARD — €26

Ceuta & Melilla

EXPRESS 48–72H — €47

Eurozone 1 — Germany, France, Italy, Netherlands, Belgium, Austria & Sweden

STANDARD 3–5 DAYS — €4.90 | FREE for orders ≥ €200

Central Europe — Bulgaria, Czech Republic, Denmark, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Romania, Slovakia, Slovenia, Greece & Cyprus

STANDARD CE 4–9 DAYS — €13

Rest of Europe — Belarus, Bosnia & Herzegovina, Croatia, Iceland, Moldova, Montenegro, North Macedonia, Norway, Serbia, Switzerland, Ukraine, Russia, Georgia & Turkey

STANDARD REU 4–9 DAYS — €22

Andorra

STANDARD 3–6 DAYS — €35

United Kingdom

STANDARD 3–5 DAYS — £10

United States

EXPRESS INTERNATIONAL 4–8 DAYS — $10

Canada

STANDARD — €40

Rest of the World

INTERNATIONAL — €38

Shipping rates and available services are automatically displayed at checkout according to the destination country.

ADDRESS CHANGES:

If you need to change your delivery address after placing your order, please contact us at contact@maisonhost.com as soon as possible.

If the order has already been shipped, an address change may not be possible. If the carrier allows the change, an additional cost may apply depending on the destination.

MAISON HOST is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

ORDER CANCELLATIONS:

If you wish to cancel your order, please contact us at contact@maisonhost.com as soon as possible.

Cancellations are only possible before the order has been processed or shipped.

Due to the fast preparation of orders, we cannot guarantee that cancellation requests received after purchase can be processed before the order is shipped.

CUSTOMS, DUTIES & TAXES:

Orders shipped to the United Kingdom and the United States are sent on a DDP (Delivered Duty Paid) basis.

This means that all applicable customs duties, import taxes and related import charges are included, and you will not be required to pay any additional customs or import fees when your order is delivered.

For all other destinations, customs duties, import taxes and any additional charges imposed by the destination country may apply and are the responsibility of the customer, unless otherwise stated.

MAISON HOST has no control over these charges and cannot predict their amount.

If customs charges are refused or remain unpaid and the parcel is returned to us or abandoned, the original shipping cost and any additional charges incurred may not be refundable.

DELIVERY ISSUES:

If your tracking shows that your order has been delivered but you have not received it, or if your shipment appears to be lost or significantly delayed, please contact us at contact@maisonhost.com with your order number and tracking information.

We will contact the carrier and work with you to resolve the issue as quickly as possible.

MAISON HOST cannot be held responsible for delays caused by circumstances beyond our control, including carrier delays, customs procedures, strikes, extreme weather or other unforeseen events.

HIGH-DEMAND PERIODS:

During collection drops, Black Friday, Cyber Monday, Christmas and other periods of exceptionally high demand, processing and delivery times may be longer than usual.

We always work to dispatch and deliver orders as quickly as possible, but the transit times indicated above are estimates and should not be considered guaranteed delivery dates.

TRACKING:

Once your order has been shipped, you will receive a tracking number by email.

If you have not received your tracking information or have any questions regarding your shipment, please contact us at contact@maisonhost.com.