RETURNS & EXCHANGES
You have 14 calendar days from the date of delivery to request a return or exchange.
During Black Friday and Christmas, we exceptionally extend this period for purchases made during the promotional period, allowing returns and exchanges until January 18th.
Items must be unworn, unwashed, in perfect condition, with all original tags attached and in their original packaging.
Original shipping costs are non-refundable, except where legally required.
Please contact us at contact@maisonhost.com for further assistance with a return or exchange.
RETURNS & EXCHANGES
Spain (mainland and Balearic Islands) & Portugal: return €4 · first exchange FREE · subsequent exchanges €4.
Europe: Austria, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Hungary, Poland, Sweden, Belgium, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Greece, Latvia, Lithuania, Malta, Slovakia, Cyprus and Slovenia: return €13 · exchange FREE UNTIL 30/09/2026.
United Kingdom: return £25 · exchange FREE UNTIL 30/09/2026.
USA: return $35 · exchange FREE UNTIL 30/09/2026..
The applicable return or exchange cost will be deducted from your refund where applicable.
Exchanges are currently only available in the countries listed above.
RETURNS AT YOUR OWN EXPENSE
For countries where our return service is not currently available, please contact us at contact@maisonhost.com before sending your return. We will provide you with the necessary instructions.
The return must be arranged and paid for by the customer. This applies to the Canary Islands, Ceuta, Melilla, Norway, Iceland, Switzerland and all other countries not included in our courier return service.
The shipping cost will depend on the carrier selected by the customer. We recommend using a tracked shipping service, as MAISON HOST cannot be held responsible for parcels that are lost or damaged while being returned independently.
For international returns, the customer is also responsible for any customs duties, taxes or import charges generated by the return. Please ensure that all applicable customs charges are prepaid. Parcels arriving with unpaid customs charges may be refused or returned to the sender.
We are currently working to expand our international return and exchange service and expect to make it available in more countries very soon.
DEFECTIVE OR INCORRECT ORDERS
If you receive a defective, damaged or incorrect item, please contact us at contact@maisonhost.com before sending anything back.
Where applicable, MAISON HOST will cover the shipping costs required to resolve the issue.
REFUNDS
Once we receive and inspect the returned item, your refund will be issued using the same payment method used for the purchase.
Refunds will be processed within the applicable legal timeframe after the return has been received and approved. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Original shipping costs are not refundable, except where legally required.
CUSTOMS — UK & USA
Orders shipped to the United Kingdom and the United States are sent with all applicable taxes, duties and import costs included.
Therefore, you will not have to pay any additional customs, duties or import charges when your order arrives at its destination.
This applies to the original shipment. Any customs or import costs arising from a return sent at the customer's own expense will be the customer's responsibility.
INCORRECT ADDRESS
If you have entered an incorrect address, please contact us as soon as possible at contact@maisonhost.com
If the parcel is returned to our warehouse due to an incorrect address provided by the customer, the shipping costs must be paid again in order for us to resend the order.
If you no longer wish to receive the order, you may request a refund for the value of the products, minus the applicable shipping and handling costs.
WANT TO MAKE A RETURN OR EXCHANGE?
You can manage your request through our returns portal:
MANAGE RETURN OR EXCHANGE
Enter your order details and follow the instructions provided during the process.
If you have any questions, please contact us at contact@maisonhost.com
